Please be aware of the following before you purchase with us...

1. As a general rule, orders received after 12:00 p.m. (Monday through Friday) will be processed the following business day. Respectively, Saturday and Sunday orders will be processed the earliest business day. HOWEVER! All orders are subject to in-stock availability! Many items are made-to-order and require additional lead time. If you require specific ship times, please call us directly and we will do our best to accommodate you.

2. UPS does not ship to P.O. Box addresses and therefore orders that indicate a Post Office Box for delivery will be shipped via USPS only. Keene Engineering will not be responsible for refunding shipping charges where customer data entry is in error.

3. International buyers please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

4. We are unable to offer express shipping on any online order. While we strive to process orders promptly, some items will require additional time for production, packing and shipping.

If you require additional shipping options, please contact a sales representative at 1-800-392-4653 to place your order as well as to verify in-stock availability and shipping costs.

5. Some packages, by virtue of their size, cannot be shipped by UPS and require alternate shipping method (i.e. Truck freight). It is often unforeseeable that certain orders will fall into this category until the order is actually processed. If we encounter this problem with an order, we will contact customers prior to shipment to make alternate shipping arrangements. We are trying our best to limit this issue but we ask your cooperation if this should occur with your order.

6. Purchase Orders and C.O.D.'s are accepted through telephone orders only. If you wish to use PO or C.O.D., please call us at 1-800-392-4653.

Backorders

While we strive to keep as complete an inventory as possible, at times we will be out of stock of items when they are ordered. Often this will not effect timely order fulfillment. However, if an extended delay in processing your order arises, we will notify you with an estimated delivery time.

Returns - Our primary goal at is customer satisfaction. We want you to be happy with items you purchase from us. However, if you wish to return an item from any reason, we offer the following guidelines. Please keep in mind that this is a general policy statement. It is our wish to be as fair as possible, so please contact us if you have specific questions regarding the return of any item.

Nearly all items purchased through our website are returnable within 30 days for a refund, subject to the following conditions:

  • Return shipping charges are not refundable
  • Returns on items with free shipping will be refunded for the purchase price less the restocking fee (if applicable) and the shipping cost originally incurred to send you the items
  • Electrical parts/components and decals are not returnable
  • Certain non-stocking items may not be returnable.
  • Items must be in new condition to obtain a full refund. Some items may be subject to restocking fees.
  • You must contact us for a Return Authorization before returning any item

Below are details on each of these conditions:

Most orders from our website may be returned for a refund if returned within thirty (30) days of your receipt. This policy covers most items available through our online ordering system, except those items where the manufacturer's warranty precludes returns. Items must be in new condition and include all original paperwork/owner's manuals to obtain a full refund.

All items with a manufacturer's warranty are subject to the terms and conditions of the manufacturer's warranty. Such items are generally repaired or replaced AT THE MANUFACTURER'S OPTION and may not be returnable. We are always happy to provide you with a copy of the manufacturer's warranty prior to your purchase of such an item. If the item is unused it may be possible to return it for a refund if you contact us immediately upon receipt and explain the situation. Under no conditions will shipping charges be refundable, and a refund fee may be charged in cases where significant paperwork, such as warranties, etc., must be reversed.

Shipping charges ARE NOT refundable, unless an item was shipped to you in error. Manufacturer's warranties almost never cover shipping charges. In the event that an item requires warranty service, you will be responsible for all shipping charges to and from the warranty service center. Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the items.

Electrical parts/components are subject to internal damage that may not be apparent or tested for. Such damage can be the result of improper installation or subjecting the part to adverse environmental conditions (heat, static electricity). The item may appear to function properly, but it's life may be shortened or the item may suffer from intermittent failures. For this reason, all electrical parts/components are NON-REFUNDABLE.

Returns on damaged shipments require carrier (U.P.S., POST OFFICE, etc.) notification before calling for Return Authorization. Examine all goods upon receipt for possible shipping damage, and report any such damage to the carrier immediately. The carrier is responsible for any loss or damage incurred while being shipped.

Please contact us if you have any questions regarding the possibility of the return of any item.

Disclaimer

A) Keene Engineering, Inc. Shall not be held responsible for any damage or injury resulting from improper usage, modification or alteration in any form of Keene Engineering equipment that is inconsistent, contrary or in conflict with the recommended operation sanctioned by Keene Engineering, Inc. It is solely the responsibility of the consumer to comply with all local, state and federal safety regulations and Keene Engineering, Inc. shall be held harmless for any violations of such. It is also the consumer's responsibility to understand and acknowledge that mining activities may be hazardous without proper training. Consumer understands, acknowledges and accepts all responsibilities involved in taking proper precautions to ensure their own safety and safe operation of their equipment and shall hold Keene Engineering, Inc. harmless for any injuries or damages.

B) All prices and specifications are subject to change without notice. A website of this size may contain incorrect pricing or other errors. We do our best to minimize such errors, and will always notify you if an error of this sort results in a change in the charge for your order. Part numbers, in particular, regularly supersede or are replaced by other part numbers. As long as such a change does not result in a material change in your order, such superseded parts will automatically be shipped to you. We ultimately reserve the right to accept or reject any order at our sole discretion.

Legal Disclaimer

Keene Engineering, Inc. assumes no liability for the use or interpretation of information contained herein. Decisions based on the data or information presented, are solely the responsibility of the individual.

Although Keene Engineering Company, Inc. has taken reasonable consideration to ensure that all information provided in these pages is accurate, Keene Engineering, Inc. disclaims any liability for the accuracy of the information whether directly or indirectly used, or relied upon. Any reliance by the user upon such information shall be at his or her own risk. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, marketability, and fitness for a particular purpose, is given with respect to the contents of this web site or its links to other Internet resources.

Keene Engineering Company, Inc. reserves the right, in its sole discretion and without obligation, to improve modify, add, remove or correct any information in these pages at any time without notice.

All trademarks are the property of their respective companies. Any use of trademarks is purely for reference purposes and not intended as an infringement on those trademarks.